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FAQs
If you have a question about the Scheme or pensions in general, you may find the answer in some of these frequently asked questions. Otherwise, please contact us with your query.
About the DB Section
How does the DB Section work?
The DB Section pays pensions to members based on their salary and length of service. The DB Section closed to future accrual on 31 December 2016.
Who should I contact if I have a question about my pension?
Contact Trafalgar House, the Scheme administrator.
Who runs the NFU Mutual Retirement Benefit Scheme?
The Scheme is run by a corporate Trustee called NFUM Pension Trustee Company Limited. It has five Trustee Directors: three appointed by the Company and two nominated by the members of the Scheme.
Can I find out about my pension online?
You can log into your personal account via My Work Pension. Pensioners can view pension payslips and P60s and deferred members can view deferred benefits.
How can I make a complaint?
If you have a complaint, please contact the Scheme administrator, Trafalgar House in the first instance.
If your complaint can’t be resolved by the administrator, the Scheme has a formal internal dispute resolution procedure (IDRP) that you can use. The administrator will provide you with further details of this.
How do I report the death of a pensioner?
In the sad event that you need to tell us about the death of one of our pensioners, please contact the Scheme administrator, Trafalgar House, who will guide you through what we need to know and send you any paperwork that needs to be completed. Alternatively, you can download a Notification of Death Form from My Work Pension and email the completed form to Trafalgar House.
What is a closure member?
If you were an active DB member on 31 December 2016 and became an active DC member on 1 January 2017 and still continue to contribute to the DC Section then you are classed as a closure member.
Retirement
Can I claim my pension and continue to work?
Yes, as long as you’ve reached your normal retirement age, you can take your Scheme pension and continue to work for NFU Mutual.
When can I retire?
The DB Section’s normal retirement age is usually 60. Please note that this is different from your State pension age, which could be 65 or over.
I’m considering winding down to retirement by reducing my working hours, how will this affect my pension?
Your DB Section benefits won’t be affected by any changes to your working hours.
Can I retire early?
Yes. If you still work for NFU Mutual, please see the Early Retirement policy on Mutualnet for further details of how to apply for early retirement. If you are a deferred member who has left the Company, you can request an early retirement quotation from Trafalgar House by logging into My Work Pension.
Can I retire later?
Yes, you don’t want to take your Scheme pension at normal retirement age (age 60), your pension will be increased because it will be paid to you over a shorter period of time.
What if I’m ill?
If you are a closure member and you have to retire early because of ill health, you may be able to take your Scheme pension early, subject to medical evidence and with the approval of the Trustee.
Will my pension increase in value when it is in payment?
Pension accrued in respect of Pensionable Service between 6 April 1997 and 5 April 2006 is increased by the lower of the increase in the Retail Prices Index (RPI) and 5%. Pension accrued in respect of Pensionable Service from 6 April 2006 is increased by the lower of the increase in RPI and 2.5%. Any increase granted in respect of any earlier period of Pensionable Service or any AVC pension is awarded at the discretion of the Trustee but with the consent of the Society.